In these terms and conditions (Terms), “we” “us” and “our” refers to Tools & Industrial Supplies. A reference to "you", "your" or "purchaser/s" means a user of this Website who may also purchase products using this Website (Website). Your access to and use of all information on the Website as well as the purchase of our product/s is provided pursuant to the Terms. The Terms apply to all users of the Website and by using the Website and purchasing from us, you agree to be bound by these Terms. Whilst the Website can be viewed by the general public, all persons who purchase products from us must elect to have products sent to an Australian postal address.
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds and returns
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase — e.g. your receipt.
This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
Applying for Warranty and Product Returns
To return a faulty or damaged product, please go to Your Account and click on Returns and Service Department to lodge a claim. You will then be issued with a Return Authorisation (RA) number. Please clearly print your RA number on the outside of the package when returning it to us.
All of our prices are in Australian dollars (AUD) and include Australian GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers. All transactions are processed in AUD.
Payment for Orders
Payment options include VISA or MasterCard via PayPal. We only accept Australian issued credit cards, and a 2% credit card surcharge applies to all PayPal and credit card transactions. The credit card holder must be either the billing or shipping recipient. For store pick up orders, payment is made in person when picking up, and we accept EFTPOS, credit card or cash.
Order Cancellation Due To Error or Unavailability
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited. Where a product is out of stock or is temporarily unavailable, we will endeavour to dispatch the product as soon as practical after we receive it from our distributors. Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card for the total amount debited. We will attempt to contact you to let you know before this is to occur.
When purchasing from our Website, your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.