We offer the choice of shipping using Australia Post or a courier of our choice. For Australia Post, there is a choice of two service levels, Express or Standard, and both levels of service have online tracking. If you have an account with a courier company and would like your goods sent with them, please provide relevant information and we will dispatch your goods to you via your preferred carrier. For any items over 10kgs please contact us for a freight quote. Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours. Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight calculator. If your item is over 10kgs please contact us for a quote. We aim to ship all orders, where products are in stock, within 1-2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia and are subject to the limitations of our third party carriers. All risk of loss or damage to the products passes to you when we despatch the products unless you have opted for Parcel Protection. If for any reason we are unable to dispatch your order we will notify you within 2 business days.
Parcel Protection is an option you may take to protect your products while they are in transit to you. If your products do not arrive and there has been no activity on the tracking schedule for four business days, contact us and we will endeavour to track them down. Upon confirmation from the courier that they cannot locate the parcel or provide us with proof of delivery, we will ship your order again. Parcel Protection also covers items that arrive damaged in transit. Simply advise us within three days of receipt of delivery and email a photograph of the damage to verify it occurred in transit. Once we receive the damaged product back we will have a replacement shipped out. If we cannot replace the item, we will provide you with a full refund.
At this time Tools & Industrial Supplies does not ship orders outside of Australia.